Manufacturer can not provide us with a vat receipt

So we now hit the vat mark, our Manufacturer can not provide us with a vat receipt / vat paid when entering the country. What do we do ? As if we Can not claim vat paid on order means we loose our current 20% proffit please help

Normally on EXW, your shipping agent will give you an invoice for your VAT payment to be made upon import. Then you can reclaim it back during vat returns. There may be another way to do it, but reclaiming the VAT you’re charged upon import is normally the way it’s done.