On time shippment below 99%

We always ship on time, deliver on time etc. Our SFP credentials for the past year are 100% for everything (on-time shipment, delivery, buy shipping services etc). We’ve not put a foot wrong.

We suddenly get a message from Amazon services to say that our on-time shipment has dropped below the 99% threshold for week 7 and even though no action is necessary it was a kind of passive-aggressive message to pull our socks up or we’ll suspend you.

We’ve tried to reply with screenshots of our SFP 100% stats and to ask where they’re obtaining this figure but no response. Then this week another warning for week 8 this time. And again I check in our seller central for our SFP stats and our stats are at 100% for everything.

I don’t feel like I can ignore this as we may risk suspension but at the same time we’re getting no response. Has anyone encountered the same scenario?

Answer: Yes I think this is a glitch. We had it as well. Raise a case and also send an email to seller performance with all the details. They won’t reply but if you keep them informed should be fine.

We also got this but they did turn off our prime badge. Within an hour we had received another notification which said ‘ please ignore the previous message’ Unfortunately, stress levels had already shot through the roof and it took them another 12 hours to turn our prime back on.

Videos in Listings

When do you get to upload product videos on a listing? I’ve got a good turnover, been on Amazon for 3 years, brand registered but no option for video. Anyone know?

Answer: Videos can be uploaded in the reviews/comments area of a listing in the UK. In the US, they can be added to a listing itself but this functionality has not been rolled out to other Amazon markets as yet.
If you are brand registered you can open a store. You can upload videos on your store. I was told this is being trialled in the uk to a few sellers by invitation only .

Samples from China

Do you guys always order a sample first of a new product from China?
Do you always arrange a third party inspection?
I have never ordered samples but I have arranged third party inspections in the past
I am considering not doing either with a new product I am ordered
I know it is a risk but it is a small trial order and the factory has sent me some images of the product (not glossy marketing images but real images of the product in their hands etc ) and it looks fine
I am writing in a clause re returns in my purchase order
Just interested to know how many of you would risk no sample and no inspection for a new product?

Answer:

I know it is a pain and time consuming but I feel more confident about a product once I have seen it. I have rejected a few that appear to be fine in pictures but I am sure would have created problems with too many returns eating into my profits.

Multiple sellers

I am littlebit confused n wanted to know how things work on Amzon when 1 product is being sold by 50 different seller under 1 listing and with huge price difference… e.g. I was looking at 128GB SD card and there are approx 45 sellers listed with price range from £18 to almost £30 so I am just wondering in this case seller who is selling above £20 how exactly they manage to get sale? Obviously 80 to 90% people would buy cheapest…
Could you please throw some light how all other sellers are making profits?

Answer:  Some sellers don’t make a profit. Some are unaware of all the costs associated with selling on Amazon. Others decide how much they need to charge for a product and maybe hope that other sellers might go out of stock at some point so they can attract a sale.
Selling on Amazon is high risk. Personally, if you are looking for products to sell, don’t bother with those who have high numbers of sellers.
Basics economics will show you that with a commodity product it’s just a race to the lowest price between the competitors.
Find a unique product, preferably one created by you if you truly want to make real money.

Limited and bank account

I wanna create a seller Amazon account. At the moment i am tryna to open Ltd in the UK but i cannot come down there to apply for a bank account any sooner. So it’s basically only Ltd without business bank account. So can i create a seller account with ltd on it but use my personal bank card as a charge method?

Answer: Ive done the same with a transferwise account

Product reviews

How do I get reviews on products. I know people pay to get reviews but what is the best honest way?

Answer: Ask customers directly send out pre created emails and text messages asking for them.

Coronavirus and shipping

I heard from one of my sources in China that even though production will restart soon or factories that had already restarted, there’s talk of shutting down logistics to contain the Coronavirus. Could you all please share what you’ve heard from your suppliers or freight forwarders in China.

Answer: I have just placed an order with my supplier who is quoting 25 days for production (it’s usually 1/3 of that). Factories in China can apply to the government for special permission to get back to work sooner and provided they can display the right measures to protect their staff from infection then the government will allow them back. I’m not sure about the situation at the port but I’ve not heard of things stopping. My forwarder doesn’t seem concerned either.

Only 1 of 3 of my manufacturers back and they are suggesting an order could be ready in 3 weeks and shipped straight away. But their production staff not back in yet – hoping for next week.

Brand registry and classes

About registering my brand. Can anybody tell me if i register for one class only, can i extend the brand to other classes at a later stage? Did anybody use a company to assist them?

Answer: You’re best off nailing the initial classes. I’ve done trademarking for a few brands now, provided you’re absolutely clear on which class(es) it’s straightforward

Brand registry

Anyone got this error when they enroll to brand registry? I sent an email to seller support but no feedback from them.


Answer: Check your performance tab, any open performance issues and you can’t register for brand registry.

Early review program

Has anybody tried the “Early reviewer program” ? Any thoughts?

Answer: I’ve signed up to it for my first product. Sold 35 but still no reviews from it in the last few weeks. Hopefully soon!
I’ve got two products enrolled. It was very good for the first one but have struggled to get reviews for the second but i’d definitely recommend it. Avoid the vine programme where you give products to ‘top reviewers’ it’s a total waste